City of Jacksonville



The Right of Way and Stormwater Maintenance (RWSM) Division is responsible for both the repair of old sidewalks and the construction of new sidewalks.

Existing Sidewalk Repairs

To request a sidewalk repair, please call 630-CITY (2489) or visit 630-CITY online.

New Sidewalks

View the Public Works Policy for New Sidewalks (pdf 35.5K)

*Note: viewing .pdf files requires Adobe Acrobat Reader, available for free from Adobe.

RWSM staff will evaluate requested locations based on the four criteria of the Pedestrian Safety Improvement (PSI) program, which are outlined in the sidewalk policy.

Residents who request a sidewalk on a street designated 'residential' that meets the four PSI requirements will be required to present a petition with 75 percent of the affected residents/property owners approving the proposed sidewalk.

Typically, locations that meet the four PSI requirements, but do not have at least 75 percent resident/property owner approval, will be denied.

Sidewalks requested for roads designated 'collector' or 'arterial' are not subject to the petition requirement due to inherent safety concerns, but must still meet the four criteria of the PSI program.