City of Jacksonville

Disabled Services Division
Disabled Services

Upcoming Events

Disability and Adaptive Recreation Expo 2024
Tuesday, July 25, 2024
9:00 a.m. - 4:00 p.m.
Prime F. Osborn Convention Center
100 Water Street, Jacksonville, FL 32204

ADA & IT Symposium
Tuesday, July 23, 2024
8:00 am – 5:00 pm
UNF Adam W. Herbert University Center
12000 Alumni Drive
Jacksonville, FL 3224

Expanding Communication

The overall goal of the Disabled Services Division is to improve the quality of life for people with disabilities by addressing, researching and attempting to resolve the many barriers they encounter. These barriers include transportation, housing, accessibility, discrimination and employment.

The Disabled Services Division is responsible for:

  • Increasing awareness of the needs of people with disabilities
  • Monitoring Federal and State legislation relating to disability rights and issues and advising the Mayor and his staff about necessary City compliance
  • Suggesting and implementing ordinances aimed at improving equal access and opportunity
  • The needs and accomplishments of people with disabilities by serving as staff for the Mayor's Disability Council
  • The Jim Brady Scholarship Fund Program

Transition Plan and Accessibility Statement

The documents provided below require Adobe Acrobat Reader, which is available for free from Adobe (Link leads to an external site).

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Jacksonville, Florida will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. For more information, see the City of Jacksonville's Notice to Public Regarding Americans With Disabilities Act

In 2018 the Department of Justice submitted its Notice to Close (see: 2018 Department of Justice Notice to Close) its investigation in regards to the Department's 2013 Settlement Agreement (link leads to external site) with the City of Jacksonville. The City of Jacksonville is dedicated to improving access to services for citizens with disabilities, and will continue to review its policies and procedures to ensure access and barrier removal. For more information about the City's continued efforts in accessibility, visit the City's 2018 ADA Transition Plan.

The City of Jacksonville is committed to making our websites accessible to all audiences. We are continually seeking solutions to improve If there are changes we can make to our website to make it easier to use, or if you encounter material or services that you cannot access, please let us know. For more information about the City's efforts to improve online access and accessibility features please visit the City's Accessibility Statement page. 

Defining the ADA

What Does the Americans with Disabilities Act Really Mean?
The American’s with Disabilities Act (ADA), as amended, defines a person with a disability as someone who has a physical or mental impairment that substantially limits one or more major life activity.

Major life activities include, but are not limited to, caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating and working.

Visit this link for more information on the history of the ADA (link leads to an external site).

About our Division


  • Conferences
  • Monitoring of the ADA
  • Disabled Parking Enforcement Laws
  • Sensitivity Training


  • The Directory of Services for People with Disabilities
  • Disabled Parking Do's and Don'ts
  • Online Community Calendar of Events
  • ADA Literature

Resources and Information

  • Transportation
  • Employment
  • Recreation


Email Distribution List If you have relevant information you would like us to share with the community or if you would like to be added to our list please provide your contact information by emailing You may also complete the form below.

To request a service or file a complaint you may notify us online now. Follow the link to complete your request. Otherwise, you may call (904) 630-CITY (2489).

Disabled Services Division

117 W. Duval St.,Suite 205
Jacksonville, FL 32202
Telephone: (904) 255-5466
Fax Number: (904) 255-5474
TTY: (904) 255-5475