City of Jacksonville


Roads and Stormwater FAQs

Who can I contact to find out if my street is public or private?

Please email the Topo/Survey Office at

Why won't the city pave my private and/or dirt road?

Public Works maintains roads that have been formally accepted for maintenance either under the old Duval County government or by the consolidated City of Jacksonville.  There are many rights of way in the county that are open for vehicle access, but have not been accepted for maintenance.  Chapter 177.081(3), Florida Statutes, allows for the dedication of rights of way to the city, but that dedication does not obligate the city to maintenance.

Who do I call to report pot holes, street drainage problems, resurfacing needs, etc.?

Items of this nature should be reported to (904) 630-CITY (2489) or may be entered through the 630-CITY website.

Is it possible to install a security gate across a public road or right of way?

No. The rights of the public to use the road must remain intact. To prohibit such use with a gate is considered a violation of public rights and state law.

I have an unopened right of way adjacent to my property that I would like to have closed. Who do I contact to discuss this matter?

Please contact the Real Estate Division at (904) 255-8700.

We would like to change the name of our street. Who do we talk to about this?

The Planning and Development Department is responsible for addressing and assigning street names. Click here for more information.

There is a drainage easement and ditch behind my house that needs cleaning. I reported this to 630-CITY and have been told the ditch is a private ditch and the city does not maintain it. How can this be if the ditch is in a dedicated public easement?

If the ditch does not carry stormwater from a city-owned street, property or right of way, it is not considered a part of the city's infrastructure system. Many properties have ditches or swales, designed to drain the abutting private properties and have no impact on street drainage.

Why doesn't the city maintain the platted alley behind my house?

The majority of the platted or dedicated alleys in Jacksonville became of record in the early 1900s. The original intent of these alleys was to supply the abutting owners with a shared rear yard access or driveway, not a public street. As such they are not considered a part of the maintained municipal infrastructure.