Jacksonville.gov - City Resources & Assistance

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City Resources & Assistance

Find City services, assistance programs and community resources based on what you need. If you are not sure where to start, contact 630-CITY at 904-630-2489 for City services or dial 2-1-1 for help finding community health and human services.

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630-CITY / MyJax

Report City service issues, submit service requests or get help finding the right City department.

Phone: 904-630-CITY (2489)
Submit a service request through MyJax

United Way 211

Connect with free, confidential information and referrals to health, human and social services throughout Northeast Florida. United Way 211 can help residents find resources for food, housing, financial assistance, transportation and other community needs.

Available: 24 hours a day, 7 days a week
Phone: 2-1-1 or 904-632-0600
Text: Text Hello to 211904
Find help through United Way 211

Money, Housing & Bills

Find help with housing costs, utilities, homeownership and related financial needs.

Rent, Mortgage & Utility Assistance

The City’s Emergency Assistance Program provides temporary financial assistance to eligible households experiencing an unexpected financial emergency.

Appointment Line: 904-255-2469
Main Line: 904-255-3333
Learn about Emergency Financial Assistance

Down Payment & Homeownership Assistance

The Headstart to Homeownership Program provides eligible homebuyers with up to $25,000 toward down payment and closing costs, subject to program requirements and funding availability.

Phone: 904-255-8241
Learn about homeownership assistance

Affordable Housing & Housing Resources

Find affordable housing, homelessness prevention, fair housing and other housing-related programs and resources.

Phone: 904-255-8200
Housing & Community Development

Home Repair Assistance

The City’s Limited Repair Program assists eligible homeowners with qualifying repairs related to health, safety or code concerns. The program is currently closed to new applicants.

View Housing Services programs

Property Taxes & Homeownership

Find property tax, exemption and property record information.

Homestead & Other Property Tax Exemptions

Learn about Homestead Exemption, portability and other property tax exemptions for qualifying property owners.

Phone: 904-255-5900
View property tax exemptions

Property Records

Search ownership information, assessed values and other property records.

Phone: 904-255-5900
Visit the Property Appraiser

Property Tax Payments

Pay property taxes and find information about installment and partial-payment options.

Phone: 904-255-5700
Property tax information

Licenses, IDs & Vehicles

Find driver’s license, identification card, tag, title and vehicle registration services.

Driver’s Licenses, IDs, Tags & Titles

The Duval County Tax Collector provides driver’s license, identification card and motor vehicle services.

Phone: 904-255-5700
Visit the Duval County Tax Collector

Children & Families

Find after-school programs, youth activities and community resources for families.

After-School & Youth Programs

Find after-school, summer and youth development opportunities throughout Jacksonville.

Explore after-school resources

Community Centers & Recreation

Find community centers, recreation programs, athletics, pools and activities for children and teens.

Find a community center
Explore Parks & Recreation programs

Older Adults

Find senior centers, meals, transportation, activities and support services.

Senior Services

Senior Services offers programs and resources for older adults, including senior centers, meals, transportation and support services.

Phone: 904-255-5400
Explore Senior Services

Senior Centers

Find senior centers offering educational, wellness and social activities.

Find senior center services

Neighborhood & Property

Report neighborhood concerns and connect with local neighborhood organizations.

Report a Code Violation

Report property maintenance issues, unsafe structures, zoning concerns and other code violations through 630-CITY or MyJax.

Report a concern: 904-630-CITY (2489)
Submit a service request through MyJax
Municipal Code Compliance Office: 904-255-7000
Municipal Code Compliance

Neighborhood Organizations & CPACs

Find your Citizen Planning Advisory Committee, connect with neighborhood organizations and learn about neighborhood programs.

Phone: 904-255-8250
Email: NeighborhoodServices@coj.net
Neighborhood Services Office

Streets, Sidewalks & Drainage

Report problems with City streets, sidewalks, drainage and other public infrastructure.

Report a Street, Sidewalk or Drainage Problem

Phone: 904-630-CITY (2489)
Submit a service request through MyJax

Public Works

Public Works manages City streets, drainage systems, rights-of-way and other public infrastructure. Service requests and reported problems should be submitted through 630-CITY or MyJax.

Department Phone: 904-255-8786
Visit Public Works

Building Permits & Inspections

Find building permit, inspection and building record information.

Permits, Inspections & Building Records

Access permit information, schedule inspections and research building permit and code records.

Phone: 904-255-8500
Email: BIDDocuments@coj.net
Building Inspection Division
Building Inspection services

Trash, Recycling & Waste

Find garbage, recycling, yard waste, bulk collection and disposal information.

Garbage, Recycling & Yard Waste

Phone: 904-255-7500
Solid Waste services

Collection Schedule & Waste Wizard

Find collection information and answers to common garbage, recycling and yard waste questions.

Phone: 904-630-CITY (2489)
Find collection information

Household Hazardous Waste

Phone: 904-387-8847
Household hazardous waste information

Landfill & Disposal

Phone: 904-748-6015
Landfill and disposal information

Pets & Animals

Find resources for pet adoption, lost and found animals, fostering and animal-related concerns.

Animal Care & Protective Services

Phone: 904-630-CITY (2489)
Animal Care & Protective Services

Parks & Recreation

Find parks, community centers, pools, recreation programs and other activities.

Find Parks, Community Centers & Recreation Programs

Explore Parks & Recreation
Find a community center

Park Reservations & Permitting

Reserve eligible park facilities or get assistance with pavilion reservations and special-use permits.

Phone: 904-255-7930
Park reservations and permitting

Emergency Preparedness

Find emergency alerts, evacuation information and special medical needs resources.

JaxReady

Find evacuation, preparedness and emergency information for Jacksonville.

Phone: 904-255-3110
Visit JaxReady

Special Medical Needs Registry

Residents who may require medical assistance or supervision during an evacuation can register in advance for the Special Medical Needs program. Registration must be renewed annually.

Phone: 904-255-3172
Special Medical Needs emergency preparedness

Voting

Find voter registration, polling place, sample ballot and Vote-by-Mail information.

Duval County Supervisor of Elections

Phone: 904-255-VOTE (8683)
Duval County Voter Dashboard

Still Need Help?

If you do not see the service you need, contact 630-CITY for help finding the appropriate City department or resource.

Phone: 904-630-CITY (2489)
Submit a service request through MyJax