City of Jacksonville


Emergency Assistance Program

Appointment Line: (904) 255-2469
Main Line: (904) 255-3333
Fax: (904) 255-3361

The Social Services Division provides an Emergency Assistance Program to serve eligible households and individuals who are facing financial difficulties due to an unexpected emergency.  The crisis generally involves the loss of a job, loss or reduction of household income, unexpected medical expenses, car repairs, a family dissolution, death in the family or an expense due to foreclosure, condemnation, fire or disaster.  The program provides temporary financial assistance to prevent eviction for non-payment of rent/mortgage or interruption of utilities.

Specific guidelines and policies are used to determine eligibility, level of financial assistance and other needed resources.  Rent, mortgage and utility payments are made directly to the supplier in an amount and for a period of time specified by policy.  On a daily basis, trained staff are available to provide temporary financial intervention and basic case management services in order to stabilize the household's overall well-being.  Additionally, participation in a two-hour budgeting and money management workshop is an integral part of the financial intervention and case plan. 

How to Access the Program

Hours of Operation:
Monday-Friday, 8 a.m. - 5 p.m.

Appointment Line: 
(904) 255-2469

Midtown Centre
3400 Building
1809 Art Museum Drive, Suite 100
Jacksonville, FL 32207

Individuals access service by telephoning an appointment line at (904) 255-2469.  The appointment line opens at 9:30 a.m., Monday through Friday (except holidays).  Appointments are given on a "first caller, first-service" basis for the next business day. Due to the high volume of calls, appointments fill quickly.  Individuals with court-ordered eviction notices are given priority.

Available Services

  • Temporary financial assistance with rent, mortgage and/or utility needs.
  • Wintertime heating and fuel oil assistance for eligible elderly individuals ages 64 years and older and disabled adults.
  • Temporary financial assistance and coordinated case management for eligible individuals living with HIV/AIDS.
  • Indigent Burial and Cremation.  For information about eligibility, please contact Eternity Funeral Homes and Crematory at (904)348-5579 or  Paulette Mitchell at (904) 255-3340.
Other resources may be explored to help address the needs of the household.  As a result, applicants will be asked to sign a release form for the purpose of sharing information with other agencies that provide services.

Qualifying for Financial Assistance
  • You must be a Duval County resident.
  • Your household income must not exceed 200 percent of the federal poverty level.
  • You must be in a documentable crisis situation.
  • You must have a delinquent, eviction, foreclosure or shut-off notice or loss of utility service.
  • You must meet the established eligibility guidelines and provide proof of eligibility.
  • You must not have received financial assistance from  our program within the past 30 months.
  • You must have had the capacity to meet basic needs before suffering the current financial hardship.
  • You must provide a picture ID for the applying client and all adults in the household.
  • You must provide Social Security documentation for all household members.
  • You must provide proof of all household income and resources for the past 45 days.
  • You must provide a lease agreement and copy of eviction notice, if applicable.
  • You must provide utility shut-off notice if applicable.

For information call:
Georgeanne Taylor, Emergency Assistance Program Manager
Social Services Division
1809 Art Museum Drive, Suite 100
Jacksonville, FL 32207
Phone: (904) 255-3327
Fax: (904) 255-3361