City of Jacksonville


Senior Resources

United Way 2-1-1

That's right, just three numbers instead of the usual seven in a phone number. Several good features about this service. For one, it is a program of United Way of Northeast Florida, which helps insure a quality program. Also, you don't have to check the time to see if the service is available; this is a 24-hour-a-day service to the community.

This is an information and referral service. Ask your questions, and get answers. And if they don't know, they will try to find out for you. If you need services but don't know where to get them, here is arguably the best place to start.

Also check out their website:



ElderSource is a private, not for profit agency designated by the state as the Area Agency on Aging and Aging & Disability Resource Center for Northeast Florida. ElderSource serves as the focal point to which elders, adults with disabilities, caregivers, Northeast Florida seniors and the general public can receive information, referral, assistance and answers on all aging issues.  To learn more visit    

ElderSource’s Elder Helpline
The ElderSource HelpLine is the place to start for help if you are a senior, an adult living with a disability or a caregiver. They are an Aging and Disability Resource Center (ADRC). Hearing or visually impaired call Florida Relay Services at 7-1-1.  Translation services are available. The HelpLine will connect you to a language interpreter if needed.

Hours:  Monday through Friday: 8 a.m. to 5 p.m.
Need Help?  CALL TODAY: 1(888)242-4464  Call Local: (904)391-6699

ElderSource’s Online Database
Are you looking for resources available in your community? ElderSource serves seven different counties in Northeast Florida and provides an online database to search for services and find resources at ElderSource.  To search their database visit

Aging True

Formerly Cathedral Foundation of Jacksonville, Inc. and Urban Jacksonville, Inc.  Aging True provides a variety of programs for seniors, their caregivers and families in Jacksonville and Northeast Florida.

Programs include Nutrition, Care Coordination, Home Health Agency as well as personal and in-home care.  More specifically some of these services are Meals on Wheels and Pets Meals on Wheels, Caregiver Support Services, Community Care for the Elderly, Alzheimer's Disease Initiative, Emergency Alert Response Program, "Get Back into Life" Group Therapy, Mental Health Counseling, Targeted Mental Health Case Management, Protective Counseling Services (all ages), and so much more! In home senior care services agency providing independent living for senior citizens in Jacksonville and Northeast Florida.
Aging True’s professional staff works with seniors and their families to select the most appropriate program or combination of services, including health, housing, financial and nutritional education, and other vital areas of assistance.

To speak with their customer relations staff to determine your eligibility for Aging True’s services, to receive more information, or to inquire about services for a relative, call (904) 807-1203 from 8:30a.m. to 5p.m. Monday through Friday. Or visit their website at


This phone number (904) 630-2489 gets you quick access to city services and information. It also is the place to go to register a complaint about city services. Business hours are 7:30 a.m. to 5:30 p.m. Monday through Friday, and closed on holidays.

Also check out this service online at