City of Jacksonville


The Employee Benefits Division plays a vital role in the comprehensive management of benefits programs for various stakeholders. We are committed to providing top-notch services for city employees, external agencies, constitutional offices, retirees, and eligible dependents.

Our extensive range of programs covers Health Insurance, Tricare Supplement, Employee and Dependent Life Insurance, Dental and Vision plans, COBRA, Flexible Spending Account (FSA), which includes medical reimbursement, elder and child care, transportation, and pre-taxed parking benefits. Additionally, we offer an OBRA 457(b) Plan, a 401(a) Defined Contribution Plan, and a 457(b) Deferred Compensation Plan to help secure the financial future of our employees.

To further support our employees, we conduct new employee benefits on-boarding sessions, pre-retirement seminars, and an engaging wellness program. The wellness program encompasses vital services such as blood drives, free on-site flu shots clinics, discounted gym memberships, 'Lunch and Learn' programs, and free on-site biometric screenings encouraging a healthy and thriving community within the city workforce.

With our dedicated team and a diverse range of benefits programs, we aim to ensure the well-being of all members of the city's workforce, both present, and retired. We continuously strive to improve and evolve our services to meet the ever-changing needs of our community.

Location        117 West Duval Street, City Hall, Suite 150, Jacksonville, FL 32202
Hours            7:30 a.m. – 4:30 p.m., Monday through Friday
Phone           904.255.5555
Fax               904.255.5565
Directory       Employee Benefits & Providers Contact information



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       AUG 16, 2023    Ask the Dietitian: Healthy Lunch Options – Wednesday 8/16 – 1:00pm – 1:45pm EST
       AUG 16, 2023    Stress Management – Wednesday 8/16 – 12:00pm – 1:00 pm EST
       AUG 17, 2023     Behavior Health Postpartum Depression – Thursday 8/17 – 1:00pm – 2:00pm EST

       SEP 12, 2023    Fall Health Update Tuesday 9/12 – 1:00pm – 2:00pm EST
       SEP 20, 2023    Self Care vs. Medical Care – Wednesday 9/20 – 12:00pm – 1:00 pm EST

    Click here for information to register in any of the dates listed below:       
       JAN 17, 2024            |            APR 10, 2024             |           JUL 10, 2024             |        OCT 09, 2024

 HAWAIIAN WILDFIRES-The Health Advocate team is here to support you
    Click here for Western Maui Wildfire Resources      


2023 City of Jacksonville Employee Benefit Plans

Before you enroll, please review the benefits information below:   

     2023 City of Jacksonville Benefits Guide
      Benefits Enrollment information and Instruction 
      Employee Online Enrollment Site 
      COJ Surprise Billing Model Notice
      End of Employment Benefits Guide
      Election of Section 125 Option
      Cafeteria Plan
      Notice of Privacy

Please note: If you are enrolling from home or using an external location and not on a COJ computer, please type this URL in your browser and begin the enrollment process. Click on “Benefits Enrollment”, follow computer prompts to enroll in benefits.  
Then print the confirmation page at the end of the enrollment process and retain for your records. Enrollment must be completed prior to your benefits effective date.   Contact ITD at (904) 255-1818, if you have trouble with your username or password.


The Department of Health and Human Services, Labor and Treasury released final transparency in coverage regulations for group medical plans and health insurance issuers on October 29, 2020.  The intent of the final transparency regulations is to provide a consumer with access to information on the cost of health care services before that consumer receives health care services, rather than after care is received.           Florida Blue Health Provider        

     2023 FLORIDA BLUE/UF HEALTH EPO INSURANCE *  UF HEALTH EOP PLAN will be administered by FL Blue effective 01/01/2023 
               Office Representative:  Denis Woods Phone number: 904-255-5570 Email: 
                                             Monday - Friday, 7:30am - 4:30pm
               Customer Service:  1-800-664-5295 (All HMO and PPO Plans Group # B3267)
               TTY number for the hearing impaired call: 1-800-664-5295 # 711

                Effective January 1, 2023 Florida Blue will be moving from Express Scripts to Amazon mail order pharmacy

                FLORIDA BLUE ANSWERS – Got well-being questions? Check out these useful and timely resources:
Where should I go when I need care? ~ Know the right place to go, for the right care, at the right time.
                      Not every medical condition requires a trip to the emergency room (
ER) when other lower-cost alternatives are available,
                      including your primary care physician and/or telemedicine.

                      Find a Value Choice Provider near you ~ As a Florida Blue member, you may save time and money when you see a
                      primary care doctor at any Value Choice Provider location. They offer you quality care — under one roof — for
                      many conditions. And since many of them offer extended hours, it can be easier to find time to go to the doctor..
                      And a LOT more here.

                2023 Health Insurance Rates for COJ Employees and Retirees Only               
                2023 COJ Employee Health and Welfare Plan- Summary Plan Description
               2023 General Wellness Guidelines 
                Florida Blue Homedelivery from Amazon Pharmacy - New Amazon Mail Order Drug Program 

               Florida Blue Amazon Pharmacy Frequently Asked Questions 
                Florida Blue EOP UF HEALTH Plan 03768 Benefits & Coverage                
                Florida Blue HMO BlueCare Plan 48 Benefits & Coverage
                Florida Blue HMO-High Deductible BlueCare Plan 65 Benefits & Coverage
                Florida Blue PPO BlueOptions Plan 05782 Benefits & Coverage
                Managing a health condition can be tough — your BlueForMe Care Team is here to help at no extra cost!

               Florida Blue Teladoc Registration Instruction
               Florida Blue Teladoc Health Overview - Anxiety
               Florida Blue Teladoc Health Overview - Work Stress
                UF Health  JAX website
                UF Health JAX North website
                UF Health JAX East website                 
                UF Health Provider Directory
                UF Health Statewide Urgent Care Provider Directory
                UF HEalth ER & Urgent Care Under One Roof. Emergency & Urgent Care Center open 24/7

               New Urgent and Emergency Care Center Video
                Map of UF Health Urgent Care Centers

               Customer Service: 1-800-638-2610      Fax:  1-800-310-5514

              2023 Tricare Insurance Rates for COJ Employees and Retirees Only
                What is TriCare & TriCare Reserve Select
                Tricare Supplement Insurance for Employee FAQ    
              Tricare Supplement Insurance Plan
              Humana Dental Representative - Jacqueline Camacho
              Office: 813-288-6337 l Fax: 813-313-5842 l Email:

              Open Enrollment Hotlline Number 1-888-393-6765    Monday to Friday 8am - 8pm EST       
              Customer Service: 1-800-233-4013    Group # 773983
              Note: When searching for a dentist select network HS205 DHMO/Prepaid network for DHMO
                         and PPO/Traditional Preferred for PPO

             2023 Humana Dental Rates for COJ Employees and Retirees Only 
             Humana Dental Plan Comparison
             Humana DHMO Plan
             Humana Silver PPO Plan
             Humana Gold PPO Plan 
             Humana Platinum PPO Plan
             Humana Find a Dentist**
             Humana Mobile App 
             Humana Dental ID Card 

* Rates for Health & Dental Benefits are based on the Bargaining Unit which is determined by Employee Services. 
    Not all part-time employees are eligible for benefits.

               Customer Service: 1-800-877-7195   Group Number: 30099995
                Employee verification information required: VSP Basic/Premier Plan ID,  First & Last Name, DOB, last 4 of SS#

                2023 Vision Insurance Rates for COJ Employees and Retirees Only 
                Vision Benefits Summary
                          Click here to find your benefit information
                          Click here to create your VSP account

                 VSP Basic Plan
                 VSP Premier Plan
                 VSP Access Information

    2023 GROUP HEALTH, DENTAL and VISION Eligibility Guidelines and Required Documents

              Dependent Eligibility Guidelines
              Dependent Documentation Requirements
              Over-Age (Age 26-30) Dependent Affidavit

   2023 STANDARD LIFE INSURANCE: Basic Life, Supplemental Life & Dependent Life 
              Group Number: 750973
              Medical Underwriting: 1-800-843-7979     Life Claims:  1-800-628-8600

              2023 Standard Term Life and Supp Life Rates               
              State of Florida Statutory Death Benefits and  Federal Death  Benefits for Public Safety Officers 
              Voluntary Life Coverage Highlights
             Life Portability Application - True Portability
             Conversion Application
             Beneficiary Designation - Former Spouse
             Reservist and War-Provision FAQ 
             Life Certificate of Coverage Revised 
               Life and AD&D Coverage Highlights
               FAQ - Evidence of Insurability               

              Is Your Beneficiary On File Current?   
Update your beneficiary by completing a new beneficiary form below and hand deliver it to the
              Employee Benefits Office to ensure that your beneficiary information on file is current..

              Life Insurance Beneficiary Forms:
                    Full Time Employees
                    Part Time Employees
                    Police and Fire Employees
                    Retired Employees
                    Former Appointed Employees
                    Former Elected Officials

               Flexible Spending Account can help you prepare for everyday healthcare needs and pay for it tax free!               
               Customer Service: 1.888.868.3539 
                       Monday to Friday 7am - 8pm CST      Saturday 9am - 1pm CST
               Email   :

               Ameriflex Flexible Spending App is here! 
               2023 FSA Open Enrollment Tutorial Webinars
                    a. How to Use Your Benefits Presentation
                    b. Flexible Spending Account Presentation
                    c. Dependent Care Account Presentation
                    d. Commuter Reimbursement Account Presentation          

               2023 Rates for Health, Dental & Vision Plan for JHA Employees Only
               2023 Rates for Health, Dental & Vision Plan for FCW Employees Only
               2023 Rates for Health, Dental & Vision Plan for NEF Employees Only

TASC is the COBRA administration for the City of Jacksonville
               Customer Care: 1-800-422-4661 | E-mail:
               Customer Service Hours: 8:00am to 5:00pm EST, Monday-Friday

                2023 COBRA Rates
               COBRA Initial Notice
               TASC Online
               Health Insurance Portability and Accountability Act (HIPAA)
               FAQs on COBRA Continuation Health Coverage

     2023 COJ WELLNESS PROGRAM Better You Strides provided by Florida Blue 
              Better You Strides offers a variety of wellness opportunities for employees including biometric screening.
              Customer Service: 1-800-352-2583

              2023 COJ Wellness Better You Strides Program Overview
               2023 General Wellness Guidelines
               Better You Strides Member Registration Instruction for Florida Blue Members 
               Better You Strides Member Registration for Florida Blue Non Members Subscribers 
               Individualized health coaching with a Registered Nurse Certified Health Coach
               Better You Quest Member Flyer- Quest Diagnostics Biometric Screening
               How to submit your Physicial Results Form

                   Florida Statue 112.1816 - The bill was signed into law on May 3, 2019 becomes effective July 1, 2019.
                This law guarantees benefits to only Firefighters diagnosed with specific type of cancers on or after 7/1/2019.

                 Firefighter Cancer Forms:

                  GC-1301082  Medical Certification
                  GC-1300950  Claim for Benefits Form
                  GC-1300952  Affidavit for Benefits for Current Employees
                  GC-1301001  Affidavit for Benefits for Former Employees
                  GC-1301086  Reimbursement Request Form

   Login to your COJ-Empower Account Online  or Use a Mobile Empower App
Customer Service: 1-855-265-4570
   TTY number for the hearing impaired call: 1-800-766-4952 
   HARDSHIP application request can only be done by calling 1-866-360-1192 option 2

  For important disclosures and product information, click on this link 
    On-Site Representatives are available at Employee Benefits office Monday thru Friday, 7:30am - 4:30pm
Appointments are encouraged in person or virtual. WALK-INS with no appointments may experience a wait time.
   Contact one of the Retirement Plan Advisors below to schedule an appointment either by phone, virtual or in-person meeting: 

               Christina Jamieson, CRPC® Retirement Plan Advisor      Click here to schedule a meeting with Christina
               Office: 904. 255.5568  |  Cell: 904.252.4714 

               Jessica Lang, Retirement Plan Advisor                              Click here to schedule a meeting with Jessica
               Office: 904. 255.5572  |  Cell: 904.426.7230 

         Who is eligible to do the 3 Year Catch Up from the COJ Empower 457 Plan (Deferred Comp)?
        3 Year Catch Up Check List if you are retiring or separating from your COJ job
        Participant Action Form for Leave Deferment 
        10 FAQ's related to COJ 457 (Deferred Compensation)
        Retirement Plan Fee Schedules
        Contribute through two plans and save more today to retire tomorrow
        Consolidate your retirement accounts
        The Value of being a long-term investor in a volatile market
        Tips & Insights for down markets

   Empower Plan Features and Highlights:
       98460-01 COJ  457(b) Deferred Compensation Plan
        98460-03 COJ  General Employees Defined Contribution Plan
        98460-04 COJ  OBRA Plan
        98460-05 COJ  401(a) Public Safety Employees Defined Contribution Plan
        98463-01 JHA  457(b) Deferred Compensation Plan

    Empower Summary Plan Descriptions: 
        98460-01 COJ  Deferred Compensation Plan
        98460-03 COJ  General Employees Defined Contribution Plan
        98460-04 COJ  OBRA Plan
        98460-05 COJ  Public Safety Defined Contribution Plan 
        98463-01 JHA  Deferred Compensation Plan

EMPLOYEE ASSISTANCE PROGRAM - Health Advocate Employee Assistance + Worklife Services   
EAP is available to all City of Jacksonville Employees at no cost. This program gives you access to a Licensed Professional Counselor, Work/Life Specialist for help with personal, family and work issues.  How counseling works and how they can help  you

             Help is Only a Phone Call Away 24/7
             Phone   :   1-877-240-6863 
             Email     : 
             Website :

   What to do if someone you know is suicidal?  Please call the National Suicide Prevention Lifeline at 1-800-273-8255

   EAP at a Glance:  

  • Confidential Assistance
  • Diverse EAP Professionals
  • Multiple Locations
  • Problem Resolution Focus
  • Referrals to Community Resources
  • Balancing Work & Family Life
  • Financial Problems & Legal Difficulties
  • Workplace Conflicts
  • Alcohol/Drug Abuse
  • Managing Stress, Anxiety, Anger, Grief, Loss & Depression
  • Coping With Grief or Loss
  • Childcare and Eldercare Concerns
  • Parenting Issues


             General Pension Office                              Police and Fire Pension Office
              117 W Duval St #330                                   1 W Adams St. #100
              Jacksonville, Fl. 32202                                 Jacksonville, Fl. 32202 
               Phone: 904-255-7280                                 Phone: 904-255-7373