The Employee Benefits Division plays a vital role in the comprehensive management of benefits programs for various stakeholders. We are committed to providing top-notch services for city employees, external agencies, constitutional offices, retirees, and eligible dependents.
Our extensive range of programs covers Health Insurance, Tricare Supplement, Employee and Dependent Life Insurance, Dental and Vision plans, COBRA, Flexible Spending Account (FSA), which includes medical reimbursement, elder and child care, transportation, and pre-taxed parking benefits. Additionally, we offer an OBRA 457(b) Plan, a 401(a) Defined Contribution Plan, and a 457(b) Deferred Compensation Plan to help secure the financial future of our employees.
To further support our employees, we conduct new employee benefits on-boarding sessions, pre-retirement seminars, and an engaging wellness program. The wellness program encompasses vital services such as blood drives, free on-site flu shots clinics, discounted gym memberships, 'Lunch and Learn' programs, and free on-site biometric screenings encouraging a healthy and thriving community within the city workforce.
With our dedicated team and a diverse range of benefits programs, we aim to ensure the well-being of all members of the city's workforce, both present, and retired. We continuously strive to improve and evolve our services to meet the ever-changing needs of our community.
Location 117 West Duval Street, City Hall, Suite 150, Jacksonville, FL 32202
Hours 7:30 a.m. – 4:30 p.m., Monday through Friday
Phone 904.255.5555
Fax 904.255.5565
Email Benefits@coj.net
Directory Employee Benefits & Providers Contact information
CURRENT WEBINARS, SEMINARS & OTHER INFORMATION
PRE-RETIREMENT SEMINARS 2024
Click here for information to register in any of the dates listed below:
JAN 17, 2024 | APR 10, 2024 | JUL 10, 2024 | OCT 09, 2024
HAWAIIAN WILDFIRES-The Health Advocate team is here to support you
Click here for Western Maui Wildfire Resources
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2023 City of Jacksonville Employee Benefit Plans
Before you enroll, please review the benefits information below:
2023 City of Jacksonville Benefits Guide
Benefits Enrollment information and Instruction
Employee Online Enrollment Site
COJ Surprise Billing Model Notice
End of Employment Benefits Guide
Election of Section 125 Option
Cafeteria Plan
Notice of Privacy
Please note: If you are enrolling from home or using an external location and not on a COJ computer, please type this URL in your browser https://hrss.coj.net and begin the enrollment process. Click on “Benefits Enrollment”, follow computer prompts to enroll in benefits.
Then print the confirmation page at the end of the enrollment process and retain for your records. Enrollment must be completed prior to your benefits effective date. Contact ITD at (904) 255-1818, if you have trouble with your username or password.
2023 NEW TRANSPARENCY REQUIREMENTS FOR GROUP HEALTH PLANS
The Department of Health and Human Services, Labor and Treasury released final transparency in coverage regulations for group medical plans and health insurance issuers on October 29, 2020. The intent of the final transparency regulations is to provide a consumer with access to information on the cost of health care services before that consumer receives health care services, rather than after care is received. Florida Blue Health Provider
2023 FLORIDA BLUE/UF HEALTH EPO INSURANCE * UF HEALTH EOP PLAN will be administered by FL Blue effective 01/01/2023
Office Representative: Denis Woods Phone number: 904-255-5570 Email: denis.woods@bcbsfl.com
Monday - Friday, 7:30am - 4:30pm
Customer Service: 1-800-664-5295 (All HMO and PPO Plans Group # B3267)
TTY number for the hearing impaired call: 1-800-664-5295 # 711
Website: https://www.floridablue.com/
Effective January 1, 2023 Florida Blue will be moving from Express Scripts to Amazon mail order pharmacy
FLORIDA BLUE ANSWERS – Got well-being questions? Check out these useful and timely resources:
Where should I go when I need care? ~ Know the right place to go, for the right care, at the right time.
Not every medical condition requires a trip to the emergency room (ER) when other lower-cost alternatives are available,
including your primary care physician and/or telemedicine.
Find a Value Choice Provider near you ~ As a Florida Blue member, you may save time and money when you see a
primary care doctor at any Value Choice Provider location. They offer you quality care — under one roof — for
many conditions. And since many of them offer extended hours, it can be easier to find time to go to the doctor..
And a LOT more here.
2023 Health Insurance Rates for COJ Employees and Retirees Only
2023 COJ Employee Health and Welfare Plan- Summary Plan Description
2023 General Wellness Guidelines
Florida Blue Homedelivery from Amazon Pharmacy - New Amazon Mail Order Drug Program
Florida Blue Amazon Pharmacy Frequently Asked Questions
Florida Blue EOP UF HEALTH Plan 03768 Benefits & Coverage
Florida Blue HMO BlueCare Plan 48 Benefits & Coverage
Florida Blue HMO-High Deductible BlueCare Plan 65 Benefits & Coverage
Florida Blue PPO BlueOptions Plan 05782 Benefits & Coverage
Managing a health condition can be tough — your BlueForMe Care Team is here to help at no extra cost!
Florida Blue Teladoc Registration Instruction
Florida Blue Teladoc Health Overview - Anxiety
Florida Blue Teladoc Health Overview - Work Stress
UF Health JAX website
UF Health JAX North website
UF Health JAX East website
UF Health Provider Directory
UF Health Statewide Urgent Care Provider Directory
UF HEalth ER & Urgent Care Under One Roof. Emergency & Urgent Care Center open 24/7
New Urgent and Emergency Care Center Video
Map of UF Health Urgent Care Centers
2023 TRICARE SUPPLEMENTAL INSURANCE for Military ONLY
Customer Service: 1-800-638-2610 Fax: 1-800-310-5514
Website: https://info.selmanco.com/coj
2023 Tricare Insurance Rates for COJ Employees and Retirees Only
What is TriCare & TriCare Reserve Select
Tricare Supplement Insurance for Employee FAQ
Tricare Supplement Insurance Plan
2023 HUMANA DENTAL INSURANCE *
Humana Dental Representative - Jacqueline Camacho
Office: 813-288-6337 l Fax: 813-313-5842 l Email: JCamacho@humana.com
Open Enrollment Hotlline Number 1-888-393-6765 Monday to Friday 8am - 8pm EST
Customer Service: 1-800-233-4013 Group # 773983
Website: Humana.com
Note: When searching for a dentist select network HS205 DHMO/Prepaid network for DHMO
and PPO/Traditional Preferred for PPO
2023 Humana Dental Rates for COJ Employees and Retirees Only
Humana Dental Plan Comparison
Humana DHMO Plan
Humana Silver PPO Plan
Humana Gold PPO Plan
Humana Platinum PPO Plan
Humana Find a Dentist**
Humana Mobile App
Humana Dental ID Card
* Rates for Health & Dental Benefits are based on the Bargaining Unit which is determined by Employee Services.
Not all part-time employees are eligible for benefits.
2023 VSP VISION PLAN INSURANCE
Customer Service: 1-800-877-7195 Group Number: 30099995
Employee verification information required: VSP Basic/Premier Plan ID, First & Last Name, DOB, last 4 of SS#
Website: https://cityofjacksonville.vspforme.com/
2023 Vision Insurance Rates for COJ Employees and Retirees Only
Vision Benefits Summary
Click here to find your benefit information
Click here to create your VSP account
VSP Basic Plan
VSP Premier Plan
VSP Access Information
2023 GROUP HEALTH, DENTAL and VISION Eligibility Guidelines and Required Documents
Dependent Eligibility Guidelines
Dependent Documentation Requirements
Over-Age (Age 26-30) Dependent Affidavit
2023 STANDARD LIFE INSURANCE: Basic Life, Supplemental Life & Dependent Life
Group Number: 750973
Medical Underwriting: 1-800-843-7979 Life Claims: 1-800-628-8600
2023 Standard Term Life and Supp Life Rates
State of Florida Statutory Death Benefits and Federal Death Benefits for Public Safety Officers
Voluntary Life Coverage Highlights
Life Portability Application - True Portability
Conversion Application
Beneficiary Designation - Former Spouse
Reservist and War-Provision FAQ
Life Certificate of Coverage Revised
Life and AD&D Coverage Highlights
FAQ - Evidence of Insurability
Is Your Beneficiary On File Current?
Update your beneficiary by completing a new beneficiary form below and hand deliver it to the
Employee Benefits Office to ensure that your beneficiary information on file is current..
Life Insurance Beneficiary Forms:
Full Time Employees
Part Time Employees
Police and Fire Employees
Retired Employees
Former Appointed Employees
Former Elected Officials
2023 FLEX SPENDING ACCOUNT - AMERIFLEX
Flexible Spending Account can help you prepare for everyday healthcare needs and pay for it tax free!
Customer Service: 1.888.868.3539
Monday to Friday 7am - 8pm CST Saturday 9am - 1pm CST
Email : ameriflex@myameriflex.com
Website: https://myameriflex.com
Ameriflex Flexible Spending App is here!
2023 FSA Open Enrollment Tutorial Webinars
a. How to Use Your Benefits Presentation
b. Flexible Spending Account Presentation
c. Dependent Care Account Presentation
d. Commuter Reimbursement Account Presentation
2023 EXTERNAL AGENCIES BENEFIT PLANS
2023 Rates for Health, Dental & Vision Plan for JHA Employees Only
2023 Rates for Health, Dental & Vision Plan for FCW Employees Only
2023 Rates for Health, Dental & Vision Plan for NEF Employees Only
2023 COBRA MANDATED PLANS
TASC is the COBRA administration for the City of Jacksonville
Customer Care: 1-800-422-4661 | E-mail: COBRAService@TASConline.com
Customer Service Hours: 8:00am to 5:00pm EST, Monday-Friday
2023 COBRA Rates
COBRA Initial Notice
TASC Online
Health Insurance Portability and Accountability Act (HIPAA)
FAQs on COBRA Continuation Health Coverage
2023 COJ WELLNESS PROGRAM Better You Strides provided by Florida Blue
Better You Strides offers a variety of wellness opportunities for employees including biometric screening.
Customer Service: 1-800-352-2583
2023 COJ Wellness Better You Strides Program Overview
2023 General Wellness Guidelines
Better You Strides Member Registration Instruction for Florida Blue Members
Better You Strides Member Registration for Florida Blue Non Members Subscribers
Individualized health coaching with a Registered Nurse Certified Health Coach
Better You Quest Member Flyer- Quest Diagnostics Biometric Screening
How to submit your Physicial Results Form
SB 426 - FIREFIGHTERS CANCER BENEFITS
Florida Statue 112.1816 - The bill was signed into law on May 3, 2019 becomes effective July 1, 2019.
This law guarantees benefits to only Firefighters diagnosed with specific type of cancers on or after 7/1/2019.
Firefighter Cancer Forms:
GC-1301082 Medical Certification
GC-1300950 Claim for Benefits Form
GC-1300952 Affidavit for Benefits for Current Employees
GC-1301001 Affidavit for Benefits for Former Employees
GC-1301086 Reimbursement Request Form
EMPOWER RETIREMENT
Login to your COJ-Empower Account Online or Use a Mobile Empower App
Empower Customer Service: 1-855-265-4570
TTY number for the hearing impaired call: 1-800-766-4952
HARDSHIP application request can only be done by calling 1-866-360-1192 option 2
For important disclosures and product information, click on this link
On-Site Representatives are available at Employee Benefits office Monday thru Friday, 7:30am - 4:30pm
Appointments are encouraged in person or virtual. WALK-INS with no appointments may experience a wait time.
Contact one of the Retirement Plan Advisors below to schedule an appointment either by phone, virtual or in-person meeting:
Christina Jamieson, CRPC® Retirement Plan Advisor Click here to schedule a meeting with Christina
Office: 904. 255.5568 | Cell: 904.252.4714
Email: Christina.Jamieson@empower.com
Jessica Lang, Retirement Plan Advisor Click here to schedule a meeting with Jessica
Office: 904. 255.5572 | Cell: 904.426.7230
Email: Jessica.Lang@empower.com
Who is eligible to do the 3 Year Catch Up from the COJ Empower 457 Plan (Deferred Comp)?
3 Year Catch Up Check List if you are retiring or separating from your COJ job
Participant Action Form for Leave Deferment
10 FAQ's related to COJ 457 (Deferred Compensation)
Retirement Plan Fee Schedules
Contribute through two plans and save more today to retire tomorrow
Consolidate your retirement accounts
The Value of being a long-term investor in a volatile market
Tips & Insights for down markets
Empower Plan Features and Highlights:
98460-01 COJ 457(b) Deferred Compensation Plan
98460-03 COJ General Employees Defined Contribution Plan
98460-04 COJ OBRA Plan
98460-05 COJ 401(a) Public Safety Employees Defined Contribution Plan
98463-01 JHA 457(b) Deferred Compensation Plan
Empower Summary Plan Descriptions:
98460-01 COJ Deferred Compensation Plan
98460-03 COJ General Employees Defined Contribution Plan
98460-04 COJ OBRA Plan
98460-05 COJ Public Safety Defined Contribution Plan
98463-01 JHA Deferred Compensation Plan
EMPLOYEE ASSISTANCE PROGRAM - Health Advocate Employee Assistance + Worklife Services
EAP is available to all City of Jacksonville Employees at no cost. This program gives you access to a Licensed Professional Counselor, Work/Life Specialist for help with personal, family and work issues. How counseling works and how they can help you
Help is Only a Phone Call Away 24/7
Phone : 1-877-240-6863
Email : Answers@HealthAdvocate.com
Website : HealthAdvocate.com/Members
What to do if someone you know is suicidal? Please call the National Suicide Prevention Lifeline at 1-800-273-8255
EAP at a Glance:
- Confidential Assistance
- Diverse EAP Professionals
- Multiple Locations
- Problem Resolution Focus
- Referrals to Community Resources
- Balancing Work & Family Life
- Financial Problems & Legal Difficulties
- Workplace Conflicts
- Alcohol/Drug Abuse
- Managing Stress, Anxiety, Anger, Grief, Loss & Depression
- Coping With Grief or Loss
- Childcare and Eldercare Concerns
- Parenting Issues
RETIREE INFORMATION
General Pension Office Police and Fire Pension Office
117 W Duval St #330 1 W Adams St. #100
Jacksonville, Fl. 32202 Jacksonville, Fl. 32202
Phone: 904-255-7280 Phone: 904-255-7373
Email: CityPension@coj.net
FLORIDA KIDCARE INFORMATION