City of Jacksonville


Frequently Asked Questions

For an application guide, click here.

Please Note: The City of Jacksonville uses an applicant tracking system powered by NEOGOV. NEOGOV works best with Google Chrome, Safari, and Firefox 25 web browsers. Applicants using Internet Explorer are likely to experience problems.

How do I apply for a position?
In order to be considered for a position currently available with our organization, an employment application must be submitted. Current job openings may be viewed at Additionally, you may visit Employee Services located at City Hall at St. James, 117 W. Duval Street, Suite 100, Jacksonville, FL 32202.

How do I apply for a position as a Police Officer?
Recruitment for sworn positions with the Jacksonville Sheriff's Office (JSO) is handled directly by JSO. It is possible to access JSO's website at Just click on 'Learn More' or 'Apply Now' under the career path which interests you most.

How do I apply for a position as a Firefighter?
The City only accepts applications for positions currently advertised and cannot accept unsolicited applications/resumes. Additional information regarding employment with the Jacksonville Fire and Rescue (JFRD) can be found on the ‘Fire and Rescue’ Department page under the employment section.

How do I apply for a position as a teacher?
The City of Jacksonville does not recruit for the school system. Please visit the Florida State Board of Education at or Duval County Public Schools at

How can I be notified when a position becomes available?
You may complete a job interest card to receive email notifications for the next 12 months for jobs that are posted in the fields you select.  The link can be found on the job opportunities page in the left menu.

I cannot find a position that I have been able to view in the past.
If a position is no longer visible, then applications are not being accepted at this time. The deadline to apply is always posted where the position is advertised.  Applications are only accepted during the posting period.

Where can I send my resume?
Applications and resumes are only accepted for positions currently advertised. Unsolicited resumes cannot be accepted.  You may attach your resume to your application when you apply.

How do I create an account?
Go to This takes you to the Current Job Openings page.  Click on 'Log In' in the center of the page. This takes you to the login page. If you have already visited and have a username and password, enter them. This is case sensitive and must be entered exactly.

If you are a new user, establish a username and password by clicking on the 'create an account' link. You will need the username/email and password later, so please record this information for future use.

I have forgotten my user name and/or password.
Below the sign In button, click on 'Forgot Username' or 'Reset Password.' On the next page, enter your email address, answer the security question, and click 'Send Username' or 'Send Password.' You should receive your username or instructions on how to change your password. If you do not see the email in your inbox, check your spam/junk email folder. The email address you enter must be the same email address you used when setting up your account. If it doesn't match, you may receive an error stating the user with that email was not found.

If you are unable to retrieve your user name and/or password, contact customer support toll-free at 855-524-5627. They will be able to assist you. The City of Jacksonville does not have access to user names and passwords and cannot assist you with this problem. It is VERY important to record your username and password when registering.

I need to update the email address listed on my profile.
Email us at for assistance.

I’m logged in to my account, but I don’t see how to submit my application.
If you are already logged in to your account, visit and click on the “Open Positions” link.  Click on the job title of the position you wish to apply for. This will open up the job posting. Click ‘Apply.’

How do I attach documents to my application(s)?

  1. Click on the ‘Attachments’ tab. 
  2. Click on “Upload” and select the document you would like to attach from your files.  If you have attached documents in the past you should see the list when you click on ‘Recent Uploads.’ 
  3. To attach additional documents select ‘Add Supplemental Attachment.’ 
  4. Select the attachment type and choose ‘Upload’ or ‘Recent Uploads.’  Please note once you submit your application you will not be able to return to attach documents.

Checking Status of Application
You will receive an email notifying you of the status of your application. This will be sent to the email address used when applying. You may check the status of your application at any time by logging into your account. There are at least three stages to the process (Application Received, Supplemental Questionnaire, and Minimum Qualifications Review).  The statuses are N/A, Other, Pass, and Fail.

1. Application Received – N/A and Pass mean your application has been received.
2. Supplemental Question Review – Questions are scored automatically by the system.

  1. Pass – your application is eligible to move to the next step.
  2. Fail – your responses have indicated you do not meet one or more requirements for the position.

3. Minimum Qualifications Review – Application is being reviewed.

  1. N/A – Application is waiting to be reviewed.
  2. Other – Application is being reviewed.
  3. Pass – Eligible for further consideration.
  4. Fail – Other applicants with qualifications that more closely align with our needs are being considered.

Other stages include Exam and Interview. These stages are added depending on the job requirements.  N/A at these stages means your application is waiting for scheduling.
The status can change during the review process.  Once the eligibility is complete you should receive an email notification notifying you of the status of your application.
If you still have questions, please send a detailed email to and we will get back to you as soon as possible.  Be sure to provide your name and the job you are asking about.

When will I be notified of the exam?
If the position requires an exam, you will be notified either by email or by checking your application status by logging on to your account. Applicants may be responsible for scheduling the exam using the online system.

I missed the exam. Can I reschedule it?
If you are unable to make your scheduled appointment, you must log in to your account to see if additional examining dates and times are available. If so, click on the new date and time. Keep in mind there is limited availability for each exam date and time slot.
If you still need assistance with the online application, please contact or call (904) 630-1287 to speak with a member of the recruiting team.