City of Jacksonville


Application Help/Checking Status of Application

An application guide is available by clicking on the following link:

Frequently Asked Questions

"I cannot register, log on, or apply."

The City of Jacksonville uses an applicant tracking system powered by NEOGOV. NEOGOV works best with Google Chrome, Safari, and Firefox 25 web browsers. Applicants using Internet Explorer are likely to experience problems. 

"I am trying to apply for a job, but keep receiving error messages, I can’t proceed, and/or my application will not submit. I have checked my application and everything required is attached and/or answered."

The City of Jacksonville uses an applicant tracking system powered by NEOGOV. NEOGOV works best with Google Chrome, Safari, and Firefox 25 web browsers. Applicants using Internet Explorer are likely to experience problems. 

"I have forgotten my user name and/or password."

Below the Sign In button, click on 'Forgot your username or password?' On the next page, enter your email address and click 'Send Email.' You should receive your username or instructions on how to change your password. If you do not see the email in your inbox, check your spam/junk email folder. The email address you enter must be the same email address you used when setting up your account. If it doesn't match, you may receive an error stating the user with that email was not found.

If you are unable to retrieve your user name and/or password, contact customer support toll-free at 855-524-5627. They will be able to assist you. The City of Jacksonville does not have access to user names and passwords and cannot assist you with this problem. It is VERY important to record your username and password when registering.

"I need a new password, but no longer have access to the email address where the reset password email was sent."

If you don’t have access to the email address listed on your account, there is no way for you to create a new password. For security reasons, the reset password email is sent only to the email address associated with your account. We are unable to edit or update the email address listed on your profile, and cannot send this email to any other account. In the event you cannot receive the reset password email, you should create a new account at with a valid email address.

"I’m logged in to my account, but I don’t see how to submit my application."

Click on the City of Jacksonville link on the left side of the page. This will take you to the Employee Services home page. Select ‘Apply for a Job’ located in the middle of the page. Click on the job title of the position you wish to apply for. This will open up the job posting. Click ‘Apply.’ This will load the required ‘Supplemental Questionnaire’ for the job and the confirmation of application will become accessible.

"How do I attach documents to my application(s)?"

During the application process you may be required to attach documents to your profile. This will require browsing and uploading them into your profile. The option to attach a document to an application can be found under ‘Attachments.’  After clicking attachments, to attach a new document, click on “Upload” and select the document from your files.  If you have attached documents in the past you should see the list when you click on ‘Recent Uploads.’  Select the document you would like to attach.   Be sure you attach the required document first.  To attach additional documents select ‘Add Supplemental Attachment.’  Select the attachment type and choose ‘Upload’ or ‘Recent Uploads.’  Please note once you submit your application you will not be able to return to attach documents.

"There are no jobs listed and I have been able to view them in the past."

If no current job openings are listed, then applications are not being accepted at this time.

Checking Status of Application

You may check the status of your application at any time by logging into your account. There are at least three stages to the process (Application Received, Supplemental Questionnaire, and Minimum Qualifications Review).  The statuses are N/A, Other, Pass, and Fail. 

  1. Application Received – N/A and Pass mean your application has been received.
  2. Supplemental Question Review – Questions are scored automatically by the system.
    1. Pass – your application is eligible to move to the next step.
    2. Fail – your responses have indicated you do not meet one or more requirements for the position.
  3. Minimum Qualifications Review – Application is being reviewed.
    1. N/A – Application is waiting to be reviewed.
    2. Other – Application is being reviewed.
    3. Pass – Eligible for further consideration.
    4. Fail – Other applicants with qualifications that more closely align with our needs are being considered. 
Other stages include Exam and Interview. These stages are added depending on the job requirements.  N/A at these stages means your application is waiting for scheduling.

The status can change during the review process.  Once the eligibility is complete you should receive an email notification notifying you of the status of your application.

If you still have questions, please send a detailed email to and we will get back to you as soon as possible.  Be sure to provide your name and the job you are asking about.