City of Jacksonville

Employee Benefits Division

The Employee Benefits Division plays a vital role in the comprehensive management of benefits programs for various stakeholders. We are committed to providing top-notch services for city employees, external agencies, constitutional offices, retirees, and eligible dependents.

Our extensive range of programs covers Health Insurance, Tricare Supplement, Employee and Dependent Life Insurance, Dental and Vision plans, COBRA, Flexible Spending Account (FSA), which includes medical reimbursement, elder and child care, transportation, and pre-taxed parking benefits. Additionally, we offer an OBRA 457(b) Plan, a 401(a) Defined Contribution Plan, and a 457(b) Deferred Compensation Plan to help secure the financial future of our employees.

To further support our employees, we conduct new employee benefits on-boarding sessions, pre-retirement seminars, and an engaging wellness program. The wellness program encompasses vital services such as blood drives, free on-site flu shots clinics, discounted gym memberships, 'Lunch and Learn' programs, and free on-site biometric screenings encouraging a healthy and thriving community within the city workforce.

With our dedicated team and a diverse range of benefits programs, we aim to ensure the well-being of all members of the city's workforce, both present, and retired. We continuously strive to improve and evolve our services to meet the ever-changing needs of our community.

Location: 117 West Duval Street, City Hall, Suite 150, Jacksonville, FL 32202
Hours: Monday - Friday, 7:30am - 4:30pm
Phone: 904-255-5555
Fax: 904-255-5565
Directory: Employee Benefits Staff & Plan Providers Contact information


2024 Cityfof Jacksonville Benefits
Employees, Retirees, and External Agencies


Employee Benefits Guide (colored)                                     Employee Benefits Guide for ADA Compliant (black & white)

Retiree Benefits Guide (colored)                                         Retiree Benefits Guide for ADA Compliant (black & white)

Before proceeding with your enrollment, please review the benefits information below:

Dependent Eligibility Guidelines
Dependent Documentation Requirements
Over-Age (Age 26-30) Dependent Affidavit
COJ Surprise Billing Model Notice
Election of Section 125 Option
Cafeteria Plan
Notice of Privacy Practices
Benefits Enrollment Instructions
Employee Online Enrollment Site
End of Employment Benefits Guide

2024 Rates for Benefit Plans- Employees and Retirees

Health and dental plan rates are determined by the specific bargaining unit assigned by Employee Services. 
Please note, not all part-time employees are eligible for benefits.

2024 Rates for Benefit Plans- External Agencies 

What's new in 2024?  

Upcoming Webinars, Seminars,aand Wellness Events

Please use Google Chrome for accessing our live webinar platform, as Iinternet Explorer and Microsoft Edge are no longer supported and may lead to technical issues.  

2023 BetterYou Wellness Program Redemption Deadline

  • Redeem your 2023 points for cash rewards by November 30, 2023. If they are not redeemed by the deadline, they will not roll over to the next year! Click here for details. 

2023 Florida Blue Live Webinars 
Staying informed, getting resources and speaking with experts on a variety of health topics for a better you is a just a few clicks away!
Register today for Florida Blue’s wellness education live webinars. Or point your smart phone camera to the QR Code below.

All times are eastern. Interested in a topic but cannot attend? Still register! You will receive the link to the live webinar recording the day after the event.
Upcoming topics:

Find a Florida Blue Center near you and schedule an appointment not required but suggested. 
Get support from our friendly team members at your local Florida Blue Center. Our community specialists and nurses can help you understand your health plan, compare costs, enroll in rewards, connect with local resources, improve your health with care management and a lot more. 


2024 Florida Blue Better You On-Demand Webinars - Click and watch to earn points!

2024 Pre-Retirement Seminars  

  • Click here for Registration Information: |  JAN 17 (FULL)   |   APR 10   |   JUL 10   |   OCT 09    

Employee Assistance Program

Health Advocate Employee Assistance + Worklife Services

EAP is available to all Employees at NO cost. This program provides access to a licensed professional counselor, work/life specialist who can assist with personal, family and work related issues.

Help is Only a Phone Call Away 24/7
Phone: 1-877-240-6863 

What to do if you suspect someone you know is experiencing suicidal thoughts? Please call the National Suicide Prevention Lifeline at 

EAP at a glance: 

Confidential Assistance. Diverse EAP Professionals. Multiple Locations. Problem Resolution Focus. Referrals to Community Resources. Balancing Work & Family Life. Financial Problems & Legal Difficulties. Workplace Conflicts. Alcohol/Drug Abuse. Managing Stress. Anxiety, Anger, Grief, Loss & Depression. Coping With Grief or Loss. Childcare and Eldercare Concerns. Parenting Issues.

The current conflict in the Middle East is of worldwide concern, and can be especially distressing for those who have friends or family members living in the conflict zone or serving in the military. Here are some helpful resources to guide you and your family in coping with this traumatic event.
We also want to remind you that we’re here to guide you to additional resources, information and support you may need in the coming days and weeks.
Just call: 877.240.6863



2023 Cityfof Jacksonville Benefits
Employees, Retirees, and External Agencies


2023 Rates for Benefit Plans- Employees and Retirees

Health and dental plan rates are determined by the specific bargaining unit assigned by Employee Services. 
Please note, not all part-time employees are eligible for benefits.

2023 Rates for Benefit Plans- External Agencies 


Florida Blue City of Jacksonville Representative: Denis Woods
Location: City Hall, Employee Benefits, Suite 150
Phone Number: 904-255-5570
Hours: Monday - Friday, 7:30am - 4:30pm

Customer Service: 1-800-664-5295 (All HMO and PPO Plans Group # B3267)
TTY number for the hearing impaired call: 1-800-664-5295 # 711

Florida Blue Questions, Answers, and more – Click here


The Department of Health and Human Services, Labor and Treasury released final transparency in coverage regulations for group medical plans and health insurance issuers on October 29, 2020. The intent of the final transparency regulations is to provide a consumer with access to information on the cost of health care services before that consumer receives health care services, rather than after care is received.


Customer Service: 1-800-638-2610
Fax: 1-800-310-5514


Humana Dental Representative: Jacqueline Camacho
Office: 813-288-6337
Fax: 813-313-5842
Customer Service: 1-800-233-4013  Group # 773983

*Note: When searching for a dentist, select HS205 DHMO/Prepaid network for DHMO and PPO/Traditional Preferred for PPO.


Customer Service: 1-800-877-7195
Group Number: 30099995
Employee verification information: Basic/Premier Plan ID with Group Number

Standard\Hartford Life Insurance

Standard Group Number: 750973
Standard Medical Underwriting: 1-800-843-7979 
Standard Life Claims: 1-800-628-8600

Is Your Life Insurance Beneficiary Form On File Current?
Update your beneficiary form below and hand deliver to Employee Benefits.

Life Insurance Beneficiary Forms:


Customer Service: 1-888-868-3539 
Hours: Monday - Friday, 7:00am - 8:00pm CST | Saturday, 9:00am - 1:00pm CST

Ameriflex Flexible Spending App is here! 


TASC is the COBRA Administrator for the City of Jacksonville.

Customer Service: 1-800-422-4661
Hours: Monday - Friday, 8:00am - 5:00pm EST
TASC Website


For Questions contact:  Denis Woods | Florida Blue Representative | 904-255-5570                                


Florida Statue 112.1816 - The bill was signed into law on May 3, 2019; and became effective on July 1, 2019.
This law ensures benefits only for Firefighters diagnosed with specific types of cancer occurring on or after July 1, 2019.

Firefighter Cancer Forms:



Login to your COJ-Empower Account Online or Use a Mobile Empower App
Empower Customer Service: 1-855-265-4570
TTY number for the hearing impaired call: 1-800-766-4952 
HARDSHIP application request can only be processed by calling 1-866-360-1192 option #2
For important disclosures and product information, click here. 

Your local Retirement Plan Advisors are available in the Employee Benefits Office Monday- Friday, 7:30am - 4:30pm
Virtual or In-person appointments are encouraged.  Walk-ins with no appointments may experience a wait time.

Click this link to schedule a meeting with Christina  or scan the QR below 

Click this link to schedule a meeting with Jessica or scan the QR ​below


Empower Plan Features and Highlights:

Empower Summary Plan Descriptions: 



General Pension Office
117 West Duval Street, Suite 330
Jacksonville, FL 32202
Phone: 904-255-7280

Police and Fire Pension Office
1 West Adams Street, Suite 100
Jacksonville, FL 32202
Phone: 904-255-7373




Updated: 11/14/2023