City of Jacksonville

Employee Benefits Division


The Employee Benefits Division plays a vital role in the comprehensive management of benefits programs for various stakeholders. We are committed to providing top-notch services for city employees, external agencies, constitutional offices, retirees, and eligible dependents.

Our extensive range of benefit programs cover Health Insurance, Tricare Supplement, Employee and Dependent Life Insurance, Dental and Vision plans, COBRA, Flexible Spending Account (FSA), which includes medical reimbursement, elder and child care, transportation, and pre-taxed parking benefits. Additionally, we offer an OBRA 457(b) Plan, 401(a) Defined Contribution Plan, and a 457(b) Deferred Compensation Plan to help secure the financial future of our employees.

To further support our employees, we conduct new hire orientation sessions, pre-retirement seminars, and an engaging wellness program. The wellness program encompasses vital services such as blood drives, free on-site flu shots clinics, discounted gym memberships, 'Lunch and Learn' programs, and free on-site biometric screenings encouraging a healthy and thriving community within the city workforce.

With our dedicated team and a diverse range of benefit programs, we aim to ensure the well-being of all members of the city's workforce, both present, and retired. We continuously strive to improve and evolve our services to meet the ever-changing needs of our community.

Location: City Hall at St. James, 117 West Duval Street, Suite 150, Jacksonville, FL 32202   
Hours: Monday - Friday, 7:30am - 4:30pm
Phone: 904-255-5555
Fax: 904-255-5565                            
City of Jacksonville Benefit Plans

Employee Benefits Guide (ADA)                                                   Retiree Benefits Guide (ADA)
Employee Benefits Guide (colored)                                             Retiree Benefits Guide (colored)    
QR code for employee and retiree benefit guide
Upcoming Webinars, Seminars, and Wellness Events

Fruits and vegetables laid out on a tableWellness Live Webinars 

Register today for Florida Blue’s wellness education live webinars. Or click the link on the date below to register.

Sleep - June 11, Tuesday from 1:00 pm - 1:45 pm ET
Improve your quality of sleep with strategies, tips and helpful resources.  

No Time to Eat? - June 12, Wednesday from 1:00pm - 1:45pm ET
Eat Healtier when you don't have time to eat at home.

Eating Disorders - June 20,Thursday from 1:00 pm - 2:00 pm ET
Better understanding of eating disorders and how to support someone. 

Mental Health: Depression - June 26, Wednesday 12:00 -1:00pm ET

Understand how positive mental health impacts your life, environment, the peope and to effectively cope with unpleasant situations and  enjoy life once again. 

Missed passed webinars? Listen to past webinars recordings here.

Financial Wellbeing Webinars 

For the past webinars, you can still register to replay the webinar on demand.
Scan QR Code or Click to RegisterJAN  17- Basic Budgeting & Money Management (You can still register to replay the webinar on demand)
FEB  21- Retirement Account Basics:Your Employer Plan & Beyond (You can still register to replay the webinar on demand)
FEB  29- Executive Benefits:Leveraging Your Workplace Benefits, Life & Disability Insurance
MAR 20- Prioritizing Your Debt Goals:What Debt to Pay Off First (You can still register to replay the webinar on demand)
APR  17- Navigating the Financial Impact of Life Events:Home Purchases
MAY  15- Navigating the Financial Impact of Life Events:What to Expect When Expecting
JUN  12- Navigating the Financial Impact of Life Events:Whole Family Financial Plan
JUL   17- When Do I Need a Professional Financial Planner & Estate Plan?
AUG  21- Preparing to Retire
SEP  18- Your Employer Benefits & You (Open Enrollment Discussion)
SEP  26- High-Net-Worth Employees:Navigating & Maximizing Benefits
OCT  16- The Election & Its Impact on Your Wallet
NOV  20- Investing 101
DEC  18- Your Financial Review for the Year
Employee Assistance Program (EAP)


The Employee Assistance Program (EAP) is a free benefit for City of Jacksonville employees provided by Health Advocate. It's is a high-quality EAP firm specifically selected for their experience and responsiveness.

The EAP is a 24-hour confidential and professional counseling, coaching and consulting service that helps employees resolve problems in their life that are, or could be, interfering with work and productivity. The focus is on improving health and performance and providing an easy, professional, hassle-free way for employees to access objective help. EAP is based on the premise that we all experience problems sometimes that can result in stress, conflicts and difficulty concentrating and can compromise quality of life and/or ability to focus on the job.

Help is Only a Phone Call Away 24/7!!
Phone: 1-877-240-6863 

What to do if someone you know is suicidal?  Please call the National Suicide Prevention Lifeline at 1-800-273-8255

EAP at a glance:

  • Confidential Assistance
  • Diverse EAP Professionals
  • Multiple Locations
  • Problem Resolution Focus
  • Referrals to Community Resources
  • Balancing Work & Family Life
  • Financial Problems & Legal Difficulties
  • Workplace Conflicts
  • Alcohol/Drug Abuse
  • Managing Stress
  • Coping With Grief or Loss
  • Childcare and Eldercare Concerns
  • Parenting Issues
  • Depression

The current conflict in the Middle East is of worldwide concern, and can be especially distressing for those who have friends or family members living in the conflict zone or serving in the military. Here are some helpful resources to guide you and your family in coping with this traumatic event.

We also want to remind you that we’re here to guide you to additional resources, information and support you may need in the coming days and weeks.
Just call: 877.240.6863     For the month of June, Health Advocate is promoting Summer Health and Safety Tips in recognition of National Safety Month.

Health - Florida Blue / UF Health

Florida Blue - Your Health Solutions Partner


Benefits & Coverage

Florida Blue HMO BlueCare Plan 48                       :  Benefits & Coverage      Schedule of Benefits

Florida Blue HMO-High Deductible Plan 65   :  Benefits & Coverage      Schedule of Benefits

Florida Blue PPO BlueOptions Plan 05782    :  Benefits & Coverage      Schedule of Benefits

Florida Blue EPO UF HEALTH Plan 03768      :  Benefits & Coverage      Schedule of Benefits

Florida Blue City of Jacksonville Local Representative: Denis Woods
Location: City Hall, Employee Benefits, Suite 150
Phone Number: 904-255-5570
Hours: Monday - Friday, 7:30am - 4:30pm

Customer Service: 1-800-664-5295 (All HMO and PPO Plans Group # B3267)
TTY number for the hearing impaired call: 1-800-664-5295 # 711


The Department of Health and Human Services, Labor and Treasury released final transparency in coverage regulations for group medical plans and health insurance issuers on October 29, 2020. The intent of the final transparency regulations is to provide a consumer with access to information on the cost of health care services before that consumer receives health care services, rather than after care is received.

Supplemental Health - Tricare (For Military Only)


​Tricare Supplemental is a voluntary Employee Benefit for Employees of the City of Jacksonville (Military only)
SelmanCo is the administrator of the TRICARE Supplement Insurance plan

For more information about this plan, visit:
Customer Service: 1-800-638-2610
Fax: 1-800-310-5514

Dental - Humana Dental Insurance



Humana Dental Representative: Jacqueline Camacho
Office: 813-288-6337
Fax: 813-313-5842
Customer Service: 1-800-233-4013  Group # 773983
*Note: When searching for a dentist, select HS205 DHMO/Prepaid network for DHMO and PPO/Traditional Preferred for PPO.

Vision - Vision Service Insurance (VSP)

VSP Vision


Customer Service: 1-800-877-7195
Group Number: 30099995
Employee verification information: Basic/Premier Plan ID with Group Number

Wellness - Florida Blue Better You

Florida Blue BetterYou

Earn 100 points in the Better You Wellness Program for each webinar you register/attend below:

For Questions contact:  Denis Woods | Florida Blue Representative | Phone: 904-255-5570      Email:                            

  • YMCA City of Jacksonville Employees/Retirees Only


Quit Smoking with Tobacco Free Florida

Cancer Benefits For Firefighters Only

JFRD members raising the U.S. flag
Florida Statue 112.1816 -
This bill was signed into law on May 3, 2019; and became effective on July 1, 2019.

This law ensures benefits only for Firefighters diagnosed with specific type of cancer occurring on or after July 1, 2019.

Read the Summary of SB 426-Firefighter Cancer Benefits

Firefighter Cancer Forms:

Empower Retirement

Empower Retirement

Login to your COJ-Empower Account Online or download and use the Empower Mobile App

Empower Customer Service: 1-855-265-4570
TTY number for the hearing impaired call: 1-800-766-4952 
HARDSHIP application request can only be processed by calling 1-866-360-1192 option #2
For important disclosures and product information, click here. 

Your local Retirement Plan Advisors are available in the Employee Benefits Office Monday- Friday, 7:30am - 4:30pm
Virtual or In-person appointments are encouraged.  Walk-ins with no appointments may experience a wait time.

Click this link to schedule a meeting with Christina  or scan her QR below QR-for-Christina-(4).JPG

Click this link to schedule a meeting with Jessica or scan her QR ​below

Click this link to schedule a meeting with Dave or scan his QR ​below
COJ Image

Empower Plan Features and Highlights:

Empower Summary Plan Descriptions: