City of Jacksonville

ADA Technical Support
The Disabled Services Division encourages its partners to join the City of Jacksonville in its efforts to improve access for citizens with disabilities, and provides free information and literature regarding the Americans with Disabilities Act. Reading some of the documents provided requires the Adobe Acrobat Reader, available for free from Adobe (link leads to external site)


Title I of the Americans with Disabilities Act of 1990 prohibits private employers, State and local governments, employment agencies and labor unions from discriminating against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other terms, conditions, and privileges of employment. The ADA covers employers with 15 or more employees, including State and local governments. It also applies to employment agencies and labor organizations. In 2015, a federal-cross agency initiative called Curb Cuts to the Middle Class published a resource guide for employers which available for free online, visit Recruiting, Hiring, Retaining, and Hiring Persons with Disabilities (link leads to an external PDF document). For more information regarding Employment, please visit (link leads to external site)

Information and Communication Technology

In 1998, Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to person with disabilities. The law applies to all Federal agencies when they "develop, procure, maintain, or use" electronic and information technology. Under Section 508 (29 U.S.C. 794 d), agencies must give persons with disabilities, both Federal employees and members of the public, access to information that is comparable to access available to others.

Generally, the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA), require that State and local governments provide qualified individuals with disabilities equal access to their programs, services, or activities. For more information about Section 508 of the Rehabilitation Act and online accessibility, visit the United States Access Board (link leads to external site). For technical information regarding the application of accessibility practices in online technology, please visit the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) (link leads to external site)


For technical questions, general ADA information, or to request additional information, please contact the City's ADA Coordinator or ADA Project Manager, Mack Blanton at 904-255-5466 or via email at (building code requirements). Please visit the following links for technical information regarding facility access. 

ADA National Network (link leads to external site)
ADA Technical Assistance (Spanish) (link leads to external site)
ADA Primer for Small Business (link leads to external site)
Maintaining Accessible Features in Retail Establishments (link leads to external site)
Title III Technical Manual (link leads to external site)