City of Jacksonville

Office of Consumer Affairs

The Neighborhoods Department, Office of Consumer Affairs, mission is to handle enforcement of Jacksonville, Florida, Code of Ordinances, Chapter 250;  Miscellaneous Business Regulations; Chapter 696; Unfair and Deceptive Trade Practices and Chapter 804; Charitable Solicitations by Permit. The Office also investigates and mediates consumer complaints that cover a myriad of areas as they pertain to consumer fraud and/or protection. 

Effective February 2020 the City of Jacksonville enacted Municipal Code Chapter 250.125, Human Trafficking Public and Employee Awareness Ordinances, which requires public lodging, gas stations, and convenience stores to display public awareness signs in conspicuous locations clearly visible to the public and employers and must provide Human Trafficking Training to all employees on how to spot, report, and prevent human trafficking.

In June 2015, the Florida legislature enacted a new statute (Section 787.29 Florida Statute) that requires businesses and locations throughout Florida to display public awareness signage, which informs the public about human trafficking and resource assistance.  Effective May 2016, the City of Jacksonville enacted Municipal Code Section 150.413 – Display of Public Awareness Signs (Human Trafficking).   

You may register your business and obtain additional information by visiting the Human Trafficking web page.

Establishment of these ordinances helps to improve the City of Jacksonville’s responsiveness to public requests for assistance regarding consumer issues; identifying unfair and deceptive trade practices; and providing education to the community as needed.

How to Request a Service or File a Complaint:

There are several ways you can contact Consumer Affairs with an issue.

  • Call the City of Jacksonville at (904) 255-7198 to speak with Consumer Affairs.

Contact Us:

Jimmie Carter
Consumer Affairs Manager
214 North Hogan Street, 7th Floor
Jacksonville, FL 32202
Phone: (904) 255-7198 | (904) 255-7200 
Fax: (904) 255-7132