City of Jacksonville


CUSTOMER SERVICE SPECIALIST – Customer Service/Exemptions Division

Candidates should have the following qualifications:

·         High School Diploma or equivalent

·         Good verbal and written communication skills

·         Working knowledge of Windows, MS Office and using the internet for research

·         Ability to type 40 words per minute

·         Prior customer service experience that required good organizational skills as well as an ability to listen and effectively communicate with customers

·         Ability to efficiently interact with a high volume of customers on the telephone and in person while providing quality service

Duties include processing exemption applications as well as responding to customer inquiries relating to the tax roll and/or exemptions. Starting salary is $25,900 to $37,000 depending on experience.  Employees are expected to meet production and quality standards.

Applicants interested in the available position(s) should complete and submit the
PAO Employment Application.

- Print, scan and send the completed application along with a current resume via e-mail to Data on the form cannot be saved, therefore the completed application must be printed and scanned in order to send via e-mail. Applications are only accepted for available posted positions. Applications must be completed in full. Partial applications will not be considered.