Automated Service Areas: Cart Information
Cart Size:
- All residents will receive a 96-gallon, wheeled recycling cart.
- All Waste Pro residents will receive a 96-gallon, wheeled garbage cart.
After the 60-day trial period, customers may request a smaller, 64-gallon cart. A one time swap will be made free of charge all other changes will incur a fee.
You may call 630-CITY (2489) or visit the MyJax online customer service website at myjax.custhelp.com to report any of the following concerns/requests:
Delivery of Cart
Additional Carts:
- Waste Pro service area only: Residents that require more than one garbage/recycle cart may purchase additional carts: $65 for a large cart or $55 for a small cart.
- City of Jacksonville or Meridian service areas: Due to low inventory, additional recycle carts are not available for purchase at this time; we apologize for any inconvenience this may cause. Garbage carts are not issued in this area. Garbage is collected manually from bags/cans; not provided by the City. You may place several bags/cans out for collection. Please ensure the bags/cans are:
- Tied plastic bags and/or cans with handles and lids
- Bags/cans cannot be more than 45-gallon capacity and must weigh less than 40 pounds
- Bulk items are collected weekly on the same day as household garbage
Overflow:
- Neither garbage nor recycling overflow will not be collected if it is not in an automated garbage/recycling service cart.
Spillage from Carts: To prevent spillage, all recycling materials should fit in the cart with the lid fully closed. If debris is left behind due to improper containment, it will be the resident's responsibility to clean up.
Broken Carts: Customers should report damaged carts. It is important that the damage is described in detail so the hauler can determine if the cart should be repaired or replaced. There may be a $65 replacement charge if the cart is damaged due to misuse.
Lost or Stolen Carts: Requests for new carts.
Please be aware that it is unlawful to place hazardous waste of any kind in the residential collection waste streams. Municipal Code Section 380.209.
Confirm your Collection Schedule online, or call 630-CITY (2489).
Customers with Disabilities
Special accommodations may be made for customers with disabilities. To find out if you qualify, please schedule a home visit by calling 630-CITY (2489).
To request collection service or report a problem with collection, please call (904) 630-CITY (2489) or visit the MyJax online customer service website at myjax.custhelp.com.