City of Jacksonville

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Login to your COJ-Empower Account 
Online or download and use the Empower Mobile App

Empower Customer Service: 1-855-265-4570
TTY number for the hearing impaired call: 1-800-766-4952 
HARDSHIP application request can only be processed by calling 1-866-360-1192 option #2
For important disclosures and product information, click here. 

Your local Retirement Plan Advisors are available in the Employee Benefits Office Monday- Friday, 7:30am - 4:30pm
Virtual or In-person appointments are encouraged.  Walk-ins with no appointments may experience a wait time.

Click this link to schedule a meeting with Christina  or scan her QR below QR-for-Christina-(4).JPG

Click this link to schedule a meeting with Jessica or scan her QR ​below
QR-for-Jessica-(2).JPG

Click this link to schedule a meeting with Dave or scan his QR ​below

 

Empower Plan Features and Highlights:

Empower Summary Plan Descriptions: