City of Jacksonville


Mayor Encourages Community to Utilize City's Emergency Assistance Program

September 22, 2022
Many of our most vulnerable citizens are facing financial difficulties. Many are having to pick and choose between paying rent, mortgage, phone and electric bills, or buying crucial staples like food. Mayor Curry wants to remind the community that the City of Jacksonville’s Emergency Assistance Program is available to qualified Duval County residents in need. Please see below to determine if you qualify.
Qualifications for Financial Assistance:
  • You must be a Duval County resident. You must provide utility shut-off notice if applicable
  • Your household income must not exceed 150 percent of the federal poverty level. (Click here for details on income levels. Again, qualification is 150% over what is listed.)
  • You must be in a crisis situation with supportive documentation.
  • You must have a delinquent, eviction, foreclosure or shut-off notice or loss of utility service.
  • You must meet the established eligibility guidelines and provide proof of eligibility.
  • You must not have received financial assistance from our program within the past 24 months.
  • You must have had the capacity to meet basic needs before suffering the current financial hardship.You must provide a picture ID for the applying client and all adults in the household.
  • You must provide Social Security documentation for all household members.
  • You must provide proof of all household income and resources for the past 45 days.
  • You must provide a lease agreement and copy of eviction notice, if applicable.
Appointment Line: (904) 255-2469

Hours of Operation: Monday - Friday, 8 a.m. - 5 p.m.

Location: Midtown Centre - 3400 Building (1809 Art Museum Drive, Suite 100 – 32207)

Individuals access service by telephoning an appointment line at (904) 255-2469. The appointment line opens at 9:30 a.m., Monday through Friday (except holidays). Appointments are given on a "first caller, first-service" basis for the next business day. Due to the high volume of calls, appointments fill quickly. Individuals with court-ordered eviction notices are given priority and should telephone (904) 255-3360 for immediate assistance.