City of Jacksonville

Retirees Portal

New Online Access to Your Direct Deposit Statements

We are excited to provide this new service - a pension portal where you will have access to your direct deposit statements online! Follow the instructions below to access your statements:
  1. Go to       
  2. Click "Sign Up" on the pension portal page located in the bottom center of the box.
  3. COMPLETE THE INFORMATION REQUESTED: Register with YOUR e-mail address, first name, last name, full date of birth, and the last four digits of your social security number.
  4. Click the box for “I’m not a robot” and select the appropriate pictures requested.  Click “Verify”.  Then continue.
  5. You will be asked to choose three security questions and provide answers to those three questions, then click to register.
  6. Once registered you will receive an email with a temporary password.
  7. Using this temporary password, log onto the website again at THE TEMPORARY PASSWORD IS ONLY VALID FOR 30 MINUTES.  You will use this password to login and set up your own personal password. If the temporary password timed out, click on “forgot password” to request a new Temporary password. “Forgot password” will ask for your first name, last name, full date of birth, last four digits of your social security number, and will ask you for answers to the three security questions which were previously entered on the register screen.
  8. TO SET UP YOUR OWN PERSONAL PASSWORD:  Your new password must be a minimum of 12 characters in length and contain the following: at least one number, at least one special character ($, @, !, %, *, ?, &, etc…), and at least one capitalized letter. Re-enter the same personal password to confirm the password was entered correctly.
  9. You have successfully enrolled in the Police and Fire Pension Fund Online Portal for access to your direct deposit statements!