Contact Us

To report an incident or request a service call 630-CITY (2489) or report it online at
If your issue type or description is not found in the list of standard issues on this system, please call 630-CITY (904-630-2489) or e-mail for assistance.

For general information, such as information on adoptions, lost pets, licensing and fees, contact:

Animal Care & Protective Services
2020 Forest St.
Jacksonville, FL 32204
Phone: (904) 630-CITY (2489)
To report an animal emergency after hours, please call the Jacksonville Sheriff's Office non-emergency number at 904-630-0500.
If you are a Duval County resident and are experiencing a behavioral problem with your pet our staff is happy help. Email a detailed description of the problem and our trained staff will contact you to discuss your pet’s behavior and provide resources to work with your pet.