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Information About Case Handling
Non-payment Complaints - (Example) Vendor to Sub, Sub to Sub, Prime to Sub, and Using Agency to Prime research the following:
Intake Process
- Notify all parties involved in complaint.
- Verify that the vendor is operating in the scope of the work, in compliance with contract.
- Contact all parties involved to discuss issues to proceed with mediation.
Non-Compliance Complaints - (Example) Vendor to Sub, Sub to Sub, Prime to Sub, and Using Agency to Prime research the following:
- Notify all parties involved in complaint.
- Verify that the vendor is operating in the scope of the work, in compliance with contract.
- Contact all parties involved to discuss issues to proceed with mediation.
Mediation Process:
- Mediation attendance must be confirmed.
- Thorough knowledge and completed case review must be done.
- Attendees sign in and identification is checked.
- Confidentiality statement is signed by all attendees and placed into case file.
- Safety measure completed
- Introduction
- Mediation
The Recommendation Process:
- Debarment (Procurement Code Sec. 126.201 (l)
- Non-Responsive (Procurement Code Sec. 126.201 (e)
- Probation (Procurement Code Sec. 126.201
- Plan of Action submitted by contractor: follow-up within applicable time.