City of Jacksonville

Office of the Ombudsman


To promote contractual fairness, equity and administrative accountability through communication, documentation and, if necessary, mediation.


Established pursuant to city ordinance, the Office of the Ombudsman is a clearinghouse for contractual compliance issues. It was created to ensure that the city's various using agencies, participating independent authorities, and vendor community receive an opportunity to be heard through a process devoted to the timely resolution of issues associated with post award contractual complaints, such as a payment or performance disputes.


If you are experiencing a compliance issue that directly or indirectly involves a public contract, you may contact:

Angie Dixon, Ombudsman
Office of the Ombudsman
214 North Hogan St., 8th Floor
Jacksonville, Florida 32202
Phone: (904) 255-8713
Fax: (904) 255-8284