Staff
Angie Dixon, Ombudsman
Angie Dixon is currently the Ombudsman for the City of Jacksonville. Previously she was the Deputy Ombudsman, a position she has held since June 2008. In this capacity, Ms. Dixon works closely with city agencies concerning contract compliance, post-payment processes, and conflict resolution as it relates to vendor performance. In addition, she responds to Citizen Petition Reviews via the C.A.R.E system, Mayor’s Office and City Council.
Ms. Dixon joined the City of Jacksonville in December 2003 as a Performance Management Consultant/Trainer. She has held a variety of positions including Management Analyst in the Mayor’s Office of Performance and Management Accountability and Internal Auditor in the Office of the Inspector General.
Ms. Dixon holds a B.S. degree from the University of North Florida, and an MBA from the University of Phoenix.
A Jacksonville native, Ms. Dixon is certified as a Court Appointed County Mediator by the Supreme Court of Florida and has completed Supreme Court Training for Court Appointed Arbitration.
Phone: 904-255-8713
Fax: 904-255-8284
Email: adixon@coj.net
Kale Newsome, Assistant Ombudsman
Kale Newsome is the Assistant Ombudsman for the City of Jacksonville. In this capacity, Kale works closely with city departments concerning contract compliance, conflict resolution and supplier performance.
Kale joined the City of Jacksonville in June of 2006 working at various departments within the city. She began her city career at the Jacksonville Sheriff’s Office, Corrections in the Pre-Trial Detention Facility. Next, she transferred to the Jacksonville Children’s Commission. Then to the Fleet Management Division before promoting to the Accounting Division as the Accounts Payable Supervisor.
Kale is a Supreme Court Certified County Mediator, has a B.S. degree in Accounting, an U.S. Marine Corps veteran and a fan of Star Wars.
Phone: 904-255-8715
Fax: 904-255-8284
Email: kalen@coj.net
Paul Lemon, Mediation Consultant
Paul Lemon is the Office of the Ombudsman Mediation Consultant for the City of Jacksonville. In this capacity, Mr. Lemon handles all the Master Blanket accounts for the city. He joined the City of Jacksonville in April 2023.
Mr. Lemon served 22 years in the U.S. Navy before he was Honorably Retired in March 2023. He was stationed in Hampton Roads, VA for 18 years before being stationed here in Jacksonville, FL.
Phone: 904-255-8201
Fax: 904-255-8265
Email: plemon@coj.net
Arianna Valente-Johnson, Administrative Aide to the Ombudsman
Arianna Valente-Johnson is the Administrative Aide to the Ombudsman for the City of Jacksonville. She joined the City of Jacksonville in May 2025. Arianna works closely with the Ombudsman in the daily operations of the office. She is a graduate of Tulane University and served as an Americorps Public Ally.
Phone: 904-255-8718
Fax: 904-255-8265
Email: avjohnson@coj.net
Department of Finance and Administration
Office of the Ombudsman
214 North Hogan St., 8th Floor
Jacksonville, FL 32202