City of Jacksonville

The City of Jacksonville has been recognized with two major awards this fall for transforming how residents experience city government, both online and behind the scenes. The honors reflect years of effort to improve and streamline city services, enabling people to better access their local government resources.

The Center for Digital Government (CDG) has honored the city with a 2026 Government Experience (GovX) Project Award for the Jacksonville.gov Website Redesign and Digital Experience Transformation. Separately, the Lean Competency System (LCS) has awarded Jacksonville its 2026 Scaling Continuous Improvement Capability Award, a global recognition of the city's 904Lean program.

“Jacksonville residents deserve a city government that is always looking for ways to serve them better,” said Mayor Donna Deegan. “Whether it's finding what you need on Jacksonville.gov or getting a faster answer from a city department, these two awards reflect the same goal: a government that is easier to work with and more responsive to the people we serve. The credit belongs to employees across our city who are rethinking how we work every day.”

Jacksonville.gov: A Digital Front Door Built Around Residents

The GovX Awards honor governments that make public services easier to use, more inclusive and more engaging. Jacksonville is one of only five cities recognized in the 2026 Cities project category, alongside Austin, Texas; Columbia, Missouri; Dallas, Texas; and Fort Collins, Colorado. CDG honored 68 jurisdictions in all in the program's 10th year.

The redesign of Jacksonville.gov reorganized the city's online presence around the needs of residents and businesses rather than the structure of city departments, leading to a more user-friendly digital experience and easier access to city services.

“We set out to build a digital experience that is simple, accessible and connected, so residents don't need to know which department handles something to get it done,” said Wanyonyi Kendrick, Chief Information Officer for the City of Jacksonville. “This recognition is a credit to our technology team and our partners across every city department. And we're not finished. We will keep listening to residents and improving the experience.”

CDG's survey of participating governments found that 80% now operate a centralized portal and 89% track digital adoption, reflecting a national shift toward unified, constituent-centered services. Winners were celebrated at the Government Experience Virtual Awards on October 15, 2026.

904Lean: Making Continuous Improvement Part of How the City Works

Announced September 24, the LCS award recognizes Jacksonville's work through 904Lean to build a sustainable culture of continuous improvement. Beyond giving employees practical improvement tools, the program has built the organizational infrastructure, leadership support and shared culture needed for improvement to become part of how the city operates.

That distinction is central to Jacksonville's approach. Individual projects can produce meaningful results, but lasting transformation happens when employees across the organization are empowered to identify opportunities, solve problems and continually improve how services are delivered.

“This is what scaling continuous improvement looks like,” said Catrin Archer, Head of LCS. “Jacksonville has gone beyond individual projects to build the people, leadership and culture needed to make improvement part of everyday government. We're delighted to recognize 904Lean and the City's commitment to building lasting improvement capability.”

For residents, 904Lean shows up as more responsive services, simpler interactions with city government, better coordination between departments and a workforce better equipped to meet constituent needs. LCS selected Jacksonville from a field of finalists representing organizations committed to advancing improvement practices.

About the City of Jacksonville

The City of Jacksonville is the largest city by land mass in the contiguous United States, serving more than one million residents. City of Jacksonville leadership includes Mayor Donna Deegan and a 19-member City Council led by President Nick Howland. To learn more, visit Jacksonville.gov.

About the Center for Digital Government

The Center for Digital Government, a brand of e.Republic, is a national research and advisory institute focused on technology policy and best practices in state and local government.

About the Lean Competency System

The Lean Competency System is the world's leading improvement qualification framework and community.